Privacy Policy

Last updated: 4 November 2026

Lynfield Vets is operated by Mog and Dog Limited ("we", "us", "our"). We care about your privacy and the privacy of information about your animals. This policy explains how we collect, use, store and share personal information in line with the New Zealand Privacy Act 2020.

Who we are

Mog and Dog Limited, trading as Lynfield Vets
122 White Swan Road, Mount Roskill, Auckland
Email: theteam@lynfieldvets.co.nz
Phone: 09 218 7809

What information we collect

Your contact details, such as your name, address, phone number and email address.
Information about your animals, including their medical history, treatment, vaccination and microchip details.
Billing and payment records, including account balances. We do not store full card numbers; card payments are processed by our payment providers.
Notes from your communications with us, including phone calls, emails and messages.
Information from other vets, laboratories, referral clinics or rescue organisations involved in your animal's care.
Basic website usage information, such as pages visited, collected through cookies and analytics tools.

How we use your information

To provide veterinary care and keep accurate clinical records.
To book appointments and send reminders for vaccinations, check-ups and other care.
To process payments and manage accounts.
To communicate with you about your animal's treatment, results and follow-up.
To meet our legal and professional obligations, including those under the Animal Welfare Act 1999 and the Veterinary Council of New Zealand Code of Professional Conduct.
To improve our services and website.

If you do not provide the information we ask for, we may not be able to provide some services.

Who we share your information with

We only share your information when it is needed for the purposes above, when you agree, or when the law requires or allows it. This may include:

Laboratories, diagnostic services and specialist or referral clinics involved in your animal's care.
Microchip registers, such as the New Zealand Companion Animal Register, when you ask us to register or update a microchip.
Pet insurers, when you ask us to support a claim.
Software and service providers who help us run the clinic, such as our practice management, accounting, payment and email systems.
Debt collection agencies, if an account remains unpaid after reasonable reminders.
Government agencies or animal welfare authorities, where required or permitted by law, for example where there are serious animal welfare concerns.

We do not sell your personal information.

How we store and protect your information

We keep records securely in our practice management and accounting systems, some of which may store data on servers outside New Zealand. We take reasonable steps to protect your information from loss, misuse and unauthorised access. We keep clinical records for as long as needed for your animal's care and to meet our legal and professional obligations.

If a privacy breach is likely to cause serious harm, we will notify you and the Office of the Privacy Commissioner as required by law.

Accessing and correcting your information

You have the right to ask for a copy of the personal information we hold about you, and to ask us to correct it if it is wrong. Please contact us using the details above. We will respond within 20 working days.

Website and cookies

Our website may use cookies and analytics tools to understand how visitors use the site. This information does not usually identify you personally. You can turn off cookies in your browser settings. Our website may link to other websites; we are not responsible for their privacy practices.

Complaints

If you have a concern about how we have handled your information, please contact us first so we can try to resolve it. If you are not satisfied, you can contact the Office of the Privacy Commissioner at www.privacy.org.nz.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

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