Last updated: 4 November 2026
These terms apply to your use of this website and to veterinary services provided by Lynfield Vets, which is operated by Mog and Dog Limited ("we", "us", "our"). By using our website or our services, you agree to these terms.
About us
Mog and Dog Limited, trading as Lynfield Vets
122 White Swan Road, Mount Roskill, Auckland
Email: theteam@lynfieldvets.co.nz
Phone: 09 218 7809
Using our website
- The information on this website is general information only. It is not a substitute for a veterinary examination or advice about your animal.
- We try to keep prices, opening hours and other information up to date, but they may change without notice. Please contact us to confirm.
- All content on this website, including text, images and logos, belongs to us or is used with permission. Please do not copy it without our written permission.
- Our website may link to other websites. We are not responsible for their content.
Emergencies
If your animal needs urgent care, please phone us straight away. If we are closed, please contact your nearest after-hours veterinary clinic. Do not use email or website forms for emergencies.
Appointments and cancellations
- Please give us at least 24 hours' notice if you need to cancel or change an appointment.
- We charge a fee for missed appointments or late cancellations, particularly for surgery and procedure bookings.
- Sometimes appointments run late because of emergencies. We appreciate your patience.
Consent and treatment
We will discuss treatment options with you and ask for your consent before surgery, anaesthesia and other procedures. You must be the owner of the animal, or authorised by the owner, and at least 18 years old to give consent. All procedures and anaesthesia carry some risk, including death, which we can explain to you.
Hospital care and overnight stays
No staff are on site overnight. If your animal needs to stay overnight, they will be checked before we close and again when we open, but will be unattended in between. If you would prefer continuous monitoring, we can refer you to an after-hours clinic.
After surgery
- We will give you aftercare instructions. Please follow them closely.
- A post-surgery check within 14 days is included in the cost of your animal's procedure.
- Treatment for complications caused by not following aftercare instructions (for example, licking the wound or removing a cone) may be charged.
Euthanasia and aftercare
Euthanasia can only go ahead with consent from the owner or someone authorised by the owner. If you choose cremation, your pet will be cared for by an external crematorium. As a courtesy, we may offer paw and nose prints or a keepsake jar of fur, but these may not always be available. Fees are payable at the time of euthanasia.
Anxious or aggressive animals
For the safety of your animal and our team, we may need to use a muzzle or sedation, which may add to the cost. We may decline to treat an animal if it is not safe to do so.
Estimates
- Any estimate we give is our best guess based on the information available at the time. The final cost may be different if your animal's condition or treatment changes.
- We will try to contact you before going significantly over an estimate, unless urgent treatment is needed to protect your animal's welfare.
- Estimates are valid until the due date shown on the estimate. After that date, prices may change and we may need to give you a new estimate.
Fees and payment
- Payment is due in full at the time of service. Organisations with an account agreed in writing must pay by the 20th of the month following the invoice.
- For hospitalisation, surgery or major treatment, we may ask for a deposit.
- If your account is not paid by the due date, we may add an administration fee of $30 for each month it remains unpaid, and charge interest of 2% per month on the overdue amount. You will also be responsible for any debt collection fees and legal costs we incur in recovering the debt.
- If you are making a pet insurance claim, you are responsible for paying our fees. Your insurer will reimburse you directly, unless we have agreed otherwise.
- Fees for specialist referrals, external laboratory tests and imaging are charged separately.
Medicines and products
- Prescription medicines can only be supplied when one of our vets has authorised them for your animal.
- Please allow up to 2 working days for prescriptions to be processed. If your animal needs medication urgently, please contact us and we'll do our best to help.
- A fee applies if you ask our veterinarian to write a prescription to be filled elsewhere (an external prescription).
- For safety reasons, we cannot accept returns of medicines once they have left the clinic. Other unused, unopened products may be returned at our discretion.
Collecting your animal
Please collect your animal at the agreed time. If an animal is not collected and we cannot reach you after reasonable attempts, we may charge for ongoing care and boarding. If an animal is left uncollected for more than 7 days, we may arrange for it to be rehomed or otherwise dealt with as permitted by law. You will remain responsible for any fees owing.
Your consumer rights
We provide our services with reasonable care and skill. Nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. To the extent the law allows, we are not liable for any indirect loss arising from the use of our website.
Photos of your pet
We love sharing our patients! We may take photos or videos of your pet while in our care and share them on our website and social media. We won't include your name or contact details. If you'd rather we didn't share photos of your pet, just let us know at any time.
Cattery
- Bookings: We recommend booking early. A deposit may be required for bookings over the Christmas period. The deposit amount and cancellation terms will be advised at the time of booking.
- Vaccinations: All cats must be fully vaccinated with Felocell 3 or an equivalent vaccine within the last 12 months, and at least 2 weeks before their stay.
- Health and desexing: Cats must be in good health and free of fleas when they arrive. Cats over 6 months old should be desexed. Cats that are not desexed may need to be housed separately, subject to availability.
- Fees: Boarding is charged per day, including the day of arrival and the day of departure. Please drop off and collect your cat during our opening hours.
- Food: Food is provided and left out for your cat. If your cat is on a special diet, please let us know. We cannot guarantee your cat will eat only their special diet.
- Medication: We can give your cat's medication during their stay. A daily fee applies.
- If your cat becomes unwell: Our vets will examine and treat your cat as needed. We will try to contact you first. If we cannot reach you, we will provide the treatment we consider necessary for your cat's welfare, and the cost will be added to your account.
- Sharing: Cats from the same household can share a unit if you ask. We have a limited number of large units, so this is subject to availability.
- Belongings: Bedding and toys are welcome, but are left at your own risk.
- Late collection: If your cat is not collected on the agreed date and we cannot contact you, boarding fees will continue to apply. Our Collecting your animal terms also apply.
Respect for our team
We are committed to providing a safe workplace. Abusive or threatening behaviour towards our staff will not be tolerated, and we may decline further service.
Complaints
If you are unhappy with our service, please contact us first so we can try to resolve it. If you are not satisfied, you can contact the Veterinary Council of New Zealand at www.vetcouncil.org.nz.
Privacy
Please see our Privacy Policy to learn how we collect and use your information. Your animal's medical records belong to Lynfield Vets, and you can request a copy at any time.
Changes to these terms
We may update these terms from time to time. The latest version will always be on this page. These terms are governed by New Zealand law.